Refund policy
RETURNS & EXCHANGES
We want you to be satisfied with your Fit And Tatted purchase.
RETURN WINDOW
Return or exchange requests must be submitted within 14 days of delivery.
To qualify, merchandise must be:
- Unworn and unwashed
- Free from stains, odors, pet hair, or damage
- In its original condition
- Returned with any original tags or packaging
Items that do not meet these conditions may be refused.
STARTING A RETURN
Contact Fit And Tatted through our Contact page and include:
- Your full name
- Order number
- Item being returned
- Reason for the return or exchange
Please wait for return instructions before mailing anything back. Returns sent without approval may not be accepted.
EXCHANGES
Exchanges depend on current size, color, and product availability. We cannot guarantee that the requested replacement will remain available.
The customer is responsible for return shipping costs unless the item received was incorrect, damaged, or defective.
DAMAGED OR INCORRECT ITEMS
Inspect your order after delivery. Contact us promptly if you receive an incorrect, damaged, or defective item.
Include your order number and clear photographs so we can review the issue and make it right.
NON-RETURNABLE ITEMS
The following cannot be returned or exchanged:
- Worn or washed apparel
- Personalized or custom-made products
- Gift cards
- Items marked final sale
REFUNDS
Once the returned item is received and inspected, we’ll notify you whether the refund was approved.
Approved refunds will be issued to the original payment method. Bank or card processing times may vary. Shopify refunds are returned through the original payment method rather than a different card or account.
Original shipping charges are non-refundable unless the order was incorrect, damaged, or defective.
ORDER CANCELLATIONS
Contact us immediately if you need to cancel or change an order. Once production or fulfillment has started, changes or cancellations may not be possible.